Your right to unilaterally terminate the contract

You have the right to unilaterally terminate the contract within 14 days from the day on which you or a third party designated by you, who is not the carrier, took over the ordered product, without giving any reason.

To exercise your right to unilaterally terminate the contract, please fill out the form below. After receiving your request, we will send you a confirmation of receipt via e-mail.

In the event of a valid unilateral termination of the contract, we will refund all payments received in accordance with the applicable regulations on consumer protection.

Exceptions to the right to unilaterally terminate the contract

The right to unilaterally terminate the contract does not apply to products made to the consumer’s specifications or clearly tailored to his personal needs.

If the store does not offer custom-made or personalized products, this exception does not apply.

Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.

Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.

The withdrawal acknowledgement will be sent to this address.
You can find it in the confirmation email we sent you.
If you have selected partial withdrawal, list the products affected here.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)

Complete and return this form only if you wish to withdraw from the contract.

To:
Elegant Lighting by MTM
Hitrecova 5
10000 Zagreb
HR-01
Croatia
Email: info@elegant-lighting.org
Phone: +385 1 7899 582

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:

______________________________________________________________

Ordered on / received on:

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Name of consumer(s):

______________________________________________________________

Address of consumer(s):

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Signature of consumer(s) (only if this form is notified on paper):

______________________________________________________________

Date:

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Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

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